Toyota Kirloskar Motor (TKM) has taken another significant step in its pre-owned vehicle strategy with the launch of a new Toyota Mobility Solutions and Services India Pvt. Ltd. (TMSS) outlet in Chandigarh. This expansion, announced on October 15, 2025, is part of a larger plan to strengthen Toyota’s presence nationwide, extending beyond major metro hubs to cater to the growing demand in the northern Indian market.
TMSS, a wholly owned subsidiary of TKM, was established to completely redefine India’s used car ecosystem. The core mission is to offer transparency, reliability, and excellence in the used car segment, all aligned with Toyota’s global standards of quality, trust, and value.
A Mid-Term Plan for Nationwide Expansion
The launch in Chandigarh is a critical move in Toyota’s mid-term strategy to build a robust pre-owned vehicle network.
- Target: TKM is set to launch 37 new outlets across the country by 2028.
- Existing Network: Since its foray into the pre-owned segment in 2022, Toyota Kirloskar Motor has already established dedicated outlets in Bengaluru, Delhi, and Guwahati.
- Early Success: In under three years, the business has firmly established its presence, successfully selling nearly 4,000 vehicles. Notably, over 30% of these sales are driven by customer referrals, underscoring the deep trust and satisfaction associated with the Toyota brand.
Mr. Tadashi Asazuma, Deputy Managing Director, TKM, emphasised this customer-first approach, stating that the strong response and referrals confirm that customers highly value safety, transparency, and reliability in their mobility choices.
Key Features of the New Chandigarh Facility
The new TMSS facility is located at Plot No. B56, Industrial Area Phase-6, near Dara Studio Chowk, Mohali. Spanning over a vast 8500 square feet, it has the capacity to display over 10+ Toyota certified vehicles.
The facility is designed to offer customers a seamless blend of online and offline experience, ensuring both convenience and assurance.
Assurance and Quality
TMSS ensures every vehicle meets Toyota’s global benchmarks through several rigorous processes:
- 203-Point Quality Inspection: All certified pre-owned Toyota vehicles undergo a rigorous 203-point quality inspection.
- Comprehensive Refurbishment: Vehicles receive comprehensive refurbishment using Toyota Genuine Parts.
- “Maru-Maru” Cleaning Process: This signifies precision cleaning of the highest quality using premium T Gloss materials, ensuring a new car-like finish.
Transparency and Value
TMSS aims to eliminate the negotiation hassle common in the used car market by adopting industry-first policies:
- “One Price for All” Policy: This uniform policy is implemented to ensure a consistent and fair pricing experience for every customer. Mr. Keshavan Laxman Iyyer, President of TMSS, stated this policy ensures fairness in pricing.
- Digital Integration: The showroom is digitally integrated, which enhances the customer experience by providing a holistic vehicle history and valuation. Customers can even evaluate their vehicles online using the ‘valuate your car’ option on the Toyota U-Trust website.
Value-Added Services and Peace of Mind
The service commitment extends well beyond the point of sale, providing buyers with the dependability and peace of mind associated with a new Toyota.
For Buyers
TMSS certified used cars are backed with extensive after-sales support:
- Warranty: Up to 30,000 kms OR 2 years.
- Services: Up to 3 free services at any Toyota Service Centres nationwide.
- Other Services: Extended warranties and roadside assistance are also offered as value-added services. Buyers are assured of complete transparency, hassle-free documentation, and fair competitive pricing when selecting a high-quality Toyota model.
For Sellers
For those looking to sell their vehicles, TMSS offers several benefits:
- Best Price: Sellers are offered the best price in the market.
- Hassle-Free Process: The company ensures a peaceful and hassle-free sales process.
- Exchange Programs: Value-added services also include trade-in and exchange programs.
The establishment of this new outlet reinforces Toyota’s dedication to setting new benchmarks of trust, quality, and customer experience in India’s pre-owned vehicle market.
Overview of Toyota Kirloskar Motor (TKM)
| Detail | Information |
| Equity Participation | Toyota Motor Corporation (Japan): 89%, Kirloskar Systems Limited (India): 11% |
| Number of Employees | Over 6,500 |
| Total Installed Production Capacity | Up to 3,42,000 units |
| Main Plant 1 Products | Innova HyCross, Innova Crysta, Fortuner, Legender (manufactured in India) |
| Main Plant 2 Products | Camry Hybrid, Urban Cruiser Hyryder, Hilux |
| Other Toyota Models | Glanza, Rumion, Urban Cruiser Taisor |
Frequently Asked Questions (FAQs)
What is Toyota Mobility Solutions and Services (TMSS)?
TMSS is a wholly owned subsidiary of Toyota Kirloskar Motor (TKM) established to redefine India’s used car ecosystem by offering certified pre-owned vehicles with global standards of quality, transparency, and reliability.
Where is the new TMSS outlet located and what is its capacity?
The new outlet is located in Mohali (Chandigarh), at Plot No. B56, Industrial Area Phase-6, near Dara Studio Chowk. It spans over 8500 square feet and has the capacity to display over 10+ certified Toyota vehicles.
What is Toyota’s expansion plan for TMSS?
Toyota plans to launch 37 new outlets across the country by 2028. The current network already includes outlets in Bengaluru, Delhi, and Guwahati.
What quality assurances does TMSS offer to buyers?
Buyers receive:
- Vehicles that pass a rigorous 203-point quality inspection.
- Refurbishment using Toyota Genuine Parts and the “Maru-Maru” precision cleaning process.
- A warranty of up to 30,000 kms OR 2 years and up to 3 free services.
- Pricing based on a uniform “one price for all” policy to ensure fairness.
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