Škoda Auto India Inaugurates First-Ever Express Care Facility in Chennai
On June 11, 2026, Škoda Auto India expanded its aftersales infrastructure by inaugurating its first-ever Express Care facility in Chennai, Tamil Nadu. Located at Perungudi on OMR Road, the service center was launched in partnership with Kun Motor Enterprises. The new facility operates under the Škoda Super Care programme, an initiative focused on improving customer convenience and operational efficiency during vehicle maintenance.
Facility Specifications and Technological Capabilities
The newly inaugurated aftersales facility spans 27,900 square feet and is equipped with 16 dedicated service bays. To streamline periodic maintenance, the Express Care ecosystem integrates specific operational upgrades, including advance job card preparation and parts pre-kitting.
Maintenance is executed by certified technicians utilizing a parallel workflow model, which allows for simultaneous operations on a single vehicle. Furthermore, the facility integrates WMS 2.0 to provide customers with real-time service tracking. These specialized services are available for eligible periodic maintenance visits across the current Škoda model range.
Strategic Expansion and Market Impact
The launch of the Chennai facility is part of a broader, sustained network expansion strategy. Operating in the country since 2001, Škoda Auto India has grown its domestic presence from over 120 customer touchpoints in 2021 to more than 335 touchpoints across 185 cities.
Tamil Nadu remains a high-priority region for the automaker. The state now hosts 31 customer touchpoints spread across 14 cities, which include Coimbatore, Madurai, Salem, and Trichy, with 10 of these touchpoints concentrated in Chennai. This continued infrastructure investment supports the brand’s growing consumer base, following a record performance in 2025 where Škoda achieved a 107% year-on-year growth with 72,665 vehicles sold nationwide. The brand currently retails four models in the Indian market: the Kylaq, Slavia, Kushaq, and Kodiaq.
Ashish Gupta, Brand Director at Škoda Auto India, noted that the 2026 strategy prioritizes strengthening customer connections through direct, customer-first initiatives. He stated that the new facility is an extension of the Škoda Super Care programme, which currently provides owners with four years of standard warranty, four years of roadside assistance, and four labour-free services.
Arun Uppuswamy, Dealer Principal at Kun Motor Enterprises Pvt. Ltd., highlighted that the facility launch reinforces the long-standing partnership between the dealership and the automaker. He emphasized that the service center relies on skilled manpower and strict, high-quality service standards to deliver an efficient ownership experience.
Frequently Asked Questions (FAQs)
What is the Škoda Express Care facility?
- The Škoda Express Care facility is a specialized automotive service center introduced under the Škoda Super Care programme.
- It relies on a dedicated infrastructure that includes advance job card preparation, parts pre-kitting, and a parallel workflow model operated by certified technicians.
- The system is supported by WMS 2.0 technology, allowing for real-time service tracking during maintenance.
Where is the first Škoda Express Care center located in India?
- The first-ever facility is located at Perungudi on OMR Road in Chennai, Tamil Nadu.
- It was inaugurated at Kun Motor Enterprises.
Which vehicles are eligible for Škoda Express Care services?
- The Express Care service is available across the current Škoda model range.
- It is designed specifically for eligible periodic maintenance visits.
How many customer touchpoints does Škoda have in Tamil Nadu?
- Škoda Auto India currently maintains 31 customer touchpoints across 14 cities in Tamil Nadu.
- Out of these, 10 customer touchpoints are located specifically in Chennai.
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