The Volkswagen Group India inaugurated a ‘Tools Library’ near its manufacturing facility in Pune, Maharashtra. Strengthening its commitment towards an enhanced ownership experience, the unique ‘Tools Library’ will support more than 220 Volkswagen Group dealer partners across the nation.
Dealers will now be able to loan specialized tools and equipment whenever necessitated. While the Volkswagen Group dealership facilities within 300 km will receive a certified tool / equipment order within 6 hours, others located beyond 300 km will receive their request within 24-36 hours. The initiative will enable the Volkswagen Group brands: ŠKODA AUTO, Volkswagen, and Audi to serve its customers with quality job work in a time bound manner.
The Volkswagen Group India ‘Tools Library’ was inaugurated by Mr. Roman Havlasek, Director Aftersales – ŠKODA AUTO, Mr. Justin Nolte, Director Group Aftersales – Volkswagen Group Sales India Pvt Ltd, and other senior officials from across the Volkswagen Group.
Mr. Roman Havlasek, Director Aftersales – ŠKODA AUTO said,
We aim to create a state of the art infrastructure facilities and strive to serve our customers with empathy, speed, quality, and transparency. The Volkswagen Group ‘Tools Library’ commissioned under the ‘INDIA 2.0’ project will ensure that the right tools and equipment are made available at the workshops/dealerships, in the right quantity and at the right time.”
The Volkswagen Group ‘Tools Library’ represents a major milestone in the implementation of the ‘INDIA 2.0’ project. The Volkswagen Group India has invested INR 17 million ₹ in setting up the infrastructure of the tools library and stocking it with the right tools and equipment. In July 2018, the Volkswagen Group confirmed INR 7,900 crore (EUR 1 billion) investment in the ‘INDIA 2.0’ project, which will primarily be used in developing ŠKODA AUTO and Volkswagen vehicles for the Indian market.
With the Technology Center, the Volkswagen Group laid the foundation for the development of products based on the localized sub-compact MQB A0 IN platform tailored to the needs of customers in the Indian subcontinent. The Regional Distribution Center in Pune had been launched to ensure quick genuine spare parts support for all models available in India under the ŠKODA AUTO, Volkswagen, Audi, Porsche, and Lamborghini marque. The entity had also inaugurated a centralized Warranty Parts Return Centre (WPRC) towards strengthening part analysis and product improvement earlier this year.
Highlights
- The Volkswagen Group India ‘Tools Library’ will focus on improving the ownership experience towards brands from the Group
- The unique initiative will support more than 220 Volkswagen Group dealer partners across ŠKODA AUTO, Volkswagen, and Audi
- The Volkswagen Group in India has invested towards state of the art infrastructure of the library and will enable optimum stocking of tools and equipment
About Volkswagen Group India: The Volkswagen Group is represented by five passenger car brands in India: Audi, Lamborghini, Porsche, ŠKODA, and Volkswagen. The Volkswagen Group has been present in India for the last 18 years and began its India journey with the entry of the ŠKODA brand in 2001. The Audi brand and Volkswagen brand entered India in 2007, while Porsche brand and Lamborghini brand followed in 2012. Each brand has its own character and operates as an independent entity in the market. Volkswagen Group India has about 30 models in India about 240 dealerships and is operating two plants – Pune and Aurangabad. The Pune Plant has a manufacturing capacity of 200,000 cars per year (maximum in three-shift system) and is currently manufacturing Volkswagen Polo, Ameo and Vento and ŠKODA Rapid. The Aurangabad Plant assembles various premium and luxury models of Audi, ŠKODA and Volkswagen sold in India and has an annual maximum capacity of approximately 89,000. Volkswagen Group India is a part of Volkswagen AG, which is globally represented by 12 brands – Audi, Bentley, Bugatti, Ducati, Lamborghini, Porsche, Scania, SEAT, ŠKODA AUTO, Volkswagen Commercial Vehicles, MAN and Volkswagen Passenger Cars.
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