Audi, the German luxury car manufacturer, today announced its comprehensive warranty and roadside assistance program. This new offering provides customers with an industry-leading 10-year extended warranty and a 15-year roadside assistance option across its entire product portfolio. The enhanced coverage program reinforces Audi’s continued commitment to delivering exceptional customer experiences and advancing the luxury automotive segment in India.
Mr. Balbir Singh Dhillon, Head of Audi India, commented on the new programs. He said,
“At Audi India, we believe that our relationship with customers extends far beyond the point of purchase. Our extended warranty and Audi Roadside Assistance Program is an extension of our unwavering commitment to customer satisfaction and establish new industry standards for luxury automotive service in India. With a 10-year extended warranty and 15-year roadside assistance, we intend to offer our customers an unparalleled peace of mind, knowing that support is always available.”
A New Standard for Customer Assurance: The 10-Year Extended Warranty
The new extended warranty program offers customers comprehensive coverage that extends up to 10 years from the vehicle’s date of sale. Customers can choose from a 1-year and a 2-year extension with coverage terms similar to the standard manufacturer’s warranty. The program covers all manufacturing defects for vehicles up to 10 years of age, with extensive mileage protection extending up to 200,000 kilometers. The warranty is available across all Audi products in India and offers flexible purchase options, allowing customers to acquire coverage at the time of new car delivery or before the existing warranty expiry.
Unprecedented Roadside Support for 15 Years
The Audi Roadside Assistance Program now offers an unprecedented 15-year roadside assistance option. The program provides comprehensive 24/7 emergency roadside assistance services across India’s extensive road network, including National highways, State highways, and motorable roads within mainland India.
The roadside assistance program offers flexible coverage options with pricing ranging from ₹3,999 to ₹8,000 across varied validity periods and vehicle ages. Its extensive services include:
- Emergency breakdown support, towing on breakdown, accident, or vehicle immobilization to the nearest authorized workshop, and immediate technical support for minor mechanical and electrical faults.
- Emergency support services, such as fuel delivery up to 10 liters (fuel cost borne by customer), battery boost, tyre repair and replacement support, and spare key delivery and lockout assistance.
- Premium customer care, including hotel accommodation or onward/return journey for repairs exceeding 72 hours (when more than 100km from the base location), custody and transportation, and vehicle safekeeping services.
The program also includes advanced service features, such as WhatsApp-based service request system, email notifications to the nearest dealership for all breakdown cases, and customer updates every 30 minutes until case closure.
Designed for New and Existing Customers
The extended warranty and roadside assistance program will be available for all new Audi customers. Furthermore, existing customers have the opportunity to upgrade their coverage based on their vehicle’s age and current warranty status.
Frequently Asked Questions (FAQs)
Q1: What are the new programs announced by Audi India? A: Audi India has announced an industry-leading 10-year extended warranty and a 15-year roadside assistance program.
Q2: What is the maximum duration of the new extended warranty and roadside assistance programs? A: The extended warranty offers coverage up to 10 years from the date of sale, and the roadside assistance program offers an unprecedented 15-year option.
Q3: What does the 10-year extended warranty cover? A: The 10-year extended warranty covers all manufacturing defects and provides extensive mileage protection up to 200,000 kilometers.
Q4: Are the new programs available for existing Audi owners? A: Yes, the new programs are available for all new Audi customers. Existing customers can also upgrade their coverage based on their vehicle’s age and current warranty status.
Q5: What types of services are included in the 15-year Audi Roadside Assistance Program? A: The program provides a comprehensive range of 24/7 services, including emergency breakdown support, towing, fuel delivery, battery boost, tyre repair, lockout assistance, and premium customer care like hotel accommodation for lengthy repairs.
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