Mahindra Boosts Aftersales Service Infrastructure in Delhi NCR
Mahindra & Mahindra Ltd. has announced a strategic expansion of its aftersales service operations across the Delhi National Capital Region (NCR). This initiative focuses on enhancing customer experience through advanced training facilities, innovative mobile service solutions, and a broader physical network.
Mahindra Institute of Learning Excellence
A central pillar of this expansion is the establishment of the Mahindra Institute of Learning Excellence, a 26,000 sq. ft. state-of-the-art facility. This center is dedicated to upskilling service teams to handle Mahindra’s increasingly sophisticated portfolio of SUVs and electric SUVs (eSUVs).
The facility features an experiential learning demonstration hall and provides comprehensive training in:
- Sales operations
- Mechanical service
- Bodyshop operations
Mobile Service Experience: The eVan Network
To improve convenience for electric vehicle owners, Mahindra is deploying the Electric Vehicle Assistance Network (eVan). These dedicated mobile units provide doorstep maintenance and minor repairs specifically for electric SUVs.
Key features and services provided by the eVan fleet include:
- Periodic maintenance and car care services
- On-site washing and minor repairs
- On-board equipment: Battery packs with chargers, hydraulic scissor lifts, and wheel balancers
Mahindra plans to scale this mobile service model to other major cities in the near future.
Expanded Service Footprint
Mahindra is also increasing its physical presence in Delhi NCR by adding five new service touchpoints. This expansion adds the equivalent of 70 working bays to the region’s network, which is designed to reduce turnaround times and improve service bandwidth.
The growth includes:
- SUV Support: Enhanced discovery and service support for the full SUV portfolio.
- Commercial Focus: A dedicated commercial vehicle touchpoint located in Northwest Delhi.
Frequently Asked Questions
What is the Mahindra Institute of Learning Excellence? It is a 26,000 sq. ft. training facility in Delhi NCR designed to train service professionals in mechanical, sales, and bodyshop operations for SUVs and electric vehicles.
What services do Mahindra eVans provide? The eVans offer doorstep maintenance for electric SUVs, including periodic service, washing, minor repairs, and wheel balancing.
How many new service touchpoints has Mahindra added in Delhi NCR? Mahindra has inaugurated five new service touchpoints, increasing the region’s capacity by 70 working bays.
Does the expansion include support for commercial vehicles? Yes, the expansion includes a dedicated touchpoint for commercial vehicles located in Northwest Delhi.
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