ADVERTISEMENT
GaadiKey
  • Road Safety
  • Store
  • Car News
    • Maruti Suzuki
    • Hyundai
    • Mahindra
    • Tata
    • Toyota
    • Ford
    • Nissan
    • Honda
    • Volkswagen
    • Renault
    • Kia
    • MG
    • Skoda
    • Fiat
    • Datsun
    • Mercedes-Benz
    • Volvo
    • BMW
    • Audi
    • Jaguar Land Rover
    • Lexus
    • Ferrari
    • Lamborghini
    • Maserati
    • Pininfarina
    • Tesla
  • Bike News
    • Hero
    • Bajaj
    • TVS
    • Honda
    • Yamaha
    • Suzuki
    • KTM
    • Royal Enfield
    • Mahindra
    • Harley Davidson
    • Ducati
    • DSK Benelli
    • Indian
    • Kawasaki
    • Piaggio
    • Triumph Motorcycles
    • UM Motorcycles
  • Reviews
    • Bike Reviews
    • Car Reviews
  • Photos
  • About
  • Advertise
  • Contact us
No Result
View All Result
GaadiKey
No Result
View All Result
ADVERTISEMENT
Home Cars

Mercedes-Benz offers help to Flood affected customers in India

Mercedes-Benz donates INR 28.60 lakhs to the Maharashtra Chief Minister’s Relief Fund towards supporting flood relief operations in Western Maharashtra; INR 10 lakhs each to the respective CM Relief Fund for relief operations in Northern Karnataka and Kerala

Chethan Thimmappa by Chethan Thimmappa
January 1, 2021
in Cars, Mercedes-Benz
0
Mercedes-Benz offers help to Flood affected customers in India
139
VIEWS
Share on WhatsappShare on FacebookShare on Twitter

India’s largest luxury carmaker Mercedes-Benz announced a number of immediate customer service measures in an effort to support the flood affected customers in Kolhapur, Sangli, Vadodara, Calicut, Kochi, Northern Karnataka and adjoining areas of these cities. Mercedes-Benz India has prepared a cross-functional task force to support those customers whose vehicles have been damaged in the floods in these affected cities and adjoining markets. This cross-functional team is closely evaluating the on-ground situation and preparing a contingency plan, short to long term in nature to assist the customers. Mercedes-Benz India also announced a voluntary contribution of INR 48.60 lakhs to the Chief Minister’s Relief Fund to support flood relief operations across the affected areas in Western Maharashtra, Northern Karnataka, Kerala and adjoining areas.

ADVERTISEMENT

Martin Schwenk, Managing Director & CEO, Mercedes-Benz India commented,

With heavy rains and flood causing extensive damages in Kolhapur, Sangli, Vadodara, Northern Karnataka, Calicut and Kochi; Mercedes-Benz India and our dealer partners in these markets have decided to support our affected customers immediately with any service and insurance requirements. We would facilitate free towing, faster supply of spare parts, faster claim processing and many additional measures to support our customers who are already facing multiple challenges due to the flood situation. A cross functional task force team of Mercedes-Benz India, DFS India and the dealer partners, comprising specialists from customer service, financial service and technical service have been deployed to address the situation. This team is intently monitoring the on-ground situation and also reaching out to Mercedes-Benz customers extending any form of support required for their vehicles.

Mr. Schwenk added, 

ADVERTISEMENT

At this moment of crisis we stand in solidarity with the authorities and as responsible corporate citizens, want to contribute to the relief works in our own small way. Mercedes-Benz India is voluntarily contributing ₹48.60 lakhs to the Chief Ministers’ Relief Fund to support the flood relief activities in Western Maharashtra, Northern Karnataka, Kerala and the nearby affected areas. We sincerely hope the situation normalises soon.

To support faster availability of critical parts, Mercedes-Benz India has decided to procure them from Germany and Singapore Logistic centres by airfreight, without passing on this extra cost to the customers. Mercedes-Benz dealer partners across the country have also prioritized spare parts allocation and additional resources commitment. This is expected to reduce the lead time which results in faster and also higher number of vehicles that can be repaired. 

Simultaneously, Mercedes-Benz On-Road Assistance team will be recovering the affected vehicles and the retail network teams have committed additional manpower to support the customers. In a customer centric approach, Mercedes-Benz and its partners have offered to absorb the towing charges for the cars recovered.

Daimler Financial Services India is also working continuously towards faster processing of insurance formalities of its insured cars. DFS India team will be making ground visits to assess the levels of damage incurred to the car, extent of engine damage and policy purchased etc. to support customers with faster claims processing.

ADVERTISEMENT

Highlights

•      Special cross functional task force from MB India and dealership deployed in these states

•      Designated teams formed at dealerships, for a quicker turnaround time

•      Focussed efforts especially in highly affected areas of Kolhapur, Sangli, Vadodara, Northern Karnataka, Calicut, Kochi and adjoining markets around these cities

•      Swift and free delivery of Spare Parts by airfreight from Global and Regional logistics centres

•      Free towing and transport for the flood affected vehicles

•      Faster processing of Insurance claims from Daimler Financial Services (DFS)

•      Special support on Labour charges for the affected vehicles

•      Mercedes-Benz Technical Experts will extend their support by handling critical cases at the dealerships

•      Mercedes-Benz India dealer partners across markets have prioritised parts availability for the affected customers

•      Mercedes-Benz On-Road Assistance team will recover the affected vehicles

•      Mercedes-Benz India employees also voluntarily contributed to Maharashtra CM Relief Fund for flood relief operations in Kolhapur, Sangli and Satara

You can add more to this story by commenting below.

RECOMMENDED FOR YOU:

  1.   Mercedes-Benz India Price Hiked by 3% – wef August 2019
  2.   Mercedes-Benz India continues to face strong macro-economic headwinds
  3.   Mercedes-Benz opens New service facility in Kolhapur – Trinity Motors
  4.   Custom duty on Auto parts unexpected says Mercedes-Benz India CEO #Budget2019
SendShare1Tweet
ADVERTISEMENT
Previous Post

Tata Tiago JTP and Tigor JTP gets new Avatar

Next Post

Hero Electric launches Extended Range (ER) Electric scooters in India

Chethan Thimmappa

Chethan Thimmappa

I cover latest automobile news in India with special focus on cars and bikes. Please send me an email to reach@gaadikey.com for any enquiries.

Related Posts

New Toyota Fortuner 2021 and Legender launched
Cars

Toyota India sells 14,075 units in February 2021

by Chethan Thimmappa
March 1, 2021
0

Toyota Kirloskar Motor today announced that the company sold a total of 14,075 units in the month of February 2021,...

Read more
2020 Nissan Magnite Price

Nissan India sells 4244 vehicles in February 2021

March 1, 2021
Citroen opens 2 Phygital Showrooms in Bengaluru – C5 Aircross Bookings Open

Citroen opens 2 Phygital Showrooms in Bengaluru – C5 Aircross Bookings Open

February 27, 2021
BMW India launches BMW JOY Days brand campaign

BMW India launches BMW JOY Days brand campaign

February 27, 2021

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Recent News

Hero MotoSports announces 3-rider Squad for Dakar 2021

Hero MotoCorp sells 505,467 units in February 2021

March 1, 2021
New Toyota Fortuner 2021 and Legender launched

Toyota India sells 14,075 units in February 2021

March 1, 2021
2020 Nissan Magnite Price

Nissan India sells 4244 vehicles in February 2021

March 1, 2021
Citroen opens 2 Phygital Showrooms in Bengaluru – C5 Aircross Bookings Open

Citroen opens 2 Phygital Showrooms in Bengaluru – C5 Aircross Bookings Open

February 27, 2021
BMW India launches BMW JOY Days brand campaign

BMW India launches BMW JOY Days brand campaign

February 27, 2021
BMW R nineT and BMW R nineT Scrambler launched

BMW R nineT and BMW R nineT Scrambler launched

February 27, 2021
Vikram Kirloskar of Toyota honoured IIM-JRD Tata Award

Vikram Kirloskar of Toyota honoured IIM-JRD Tata Award

February 25, 2021
Ola Electric is building largest 2-wheeler factory in 500-acre land

Ola Electric is building largest 2-wheeler factory in 500-acre land

February 25, 2021




Archives

Test Driven

Renault Kiger Review – Is it better than Magnite?
Car Reviews

Renault Kiger Review – Is it better than Magnite?

February 22, 2021
The Royal Enfield Meteor 350 Review
Bike Reviews

The Royal Enfield Meteor 350 Review

February 17, 2021
Citroen C5 Aircross Review – Comfort Car from France
Car Reviews

Citroen C5 Aircross Review – Comfort Car from France

February 15, 2021
New Tata Safari Review – Solidly Built
Car Reviews

New Tata Safari Review – Solidly Built

February 4, 2021

Search this Website

No Result
View All Result

Archives

Important Links

  • GaadiKey Store
  • GaadiKey Photos
  • GaadiKey Android App

Recent Posts

  • Hero MotoCorp sells 505,467 units in February 2021
  • Toyota India sells 14,075 units in February 2021
  • Nissan India sells 4244 vehicles in February 2021
  • Citroen opens 2 Phygital Showrooms in Bengaluru – C5 Aircross Bookings Open
  • BMW India launches BMW JOY Days brand campaign

About

GaadiKey

GaadiKey blog is a one stop portal for all the latest in the automobile industry. We are a bunch of people who are passionate about bikes and cars. We share the experience, reviews and stuff connected to Gaadis.

© 2021 GaadiKey - Prime GaadiKey.

No Result
View All Result
  • Road Safety
  • Store
  • Car News
    • Maruti Suzuki
    • Hyundai
    • Mahindra
    • Tata
    • Toyota
    • Ford
    • Nissan
    • Honda
    • Volkswagen
    • Renault
    • Kia
    • MG
    • Skoda
    • Fiat
    • Datsun
    • Mercedes-Benz
    • Volvo
    • BMW
    • Audi
    • Jaguar Land Rover
    • Lexus
    • Ferrari
    • Lamborghini
    • Maserati
    • Pininfarina
    • Tesla
  • Bike News
    • Hero
    • Bajaj
    • TVS
    • Honda
    • Yamaha
    • Suzuki
    • KTM
    • Royal Enfield
    • Mahindra
    • Harley Davidson
    • Ducati
    • DSK Benelli
    • Indian
    • Kawasaki
    • Piaggio
    • Triumph Motorcycles
    • UM Motorcycles
  • Reviews
    • Bike Reviews
    • Car Reviews
  • Photos
  • About
  • Advertise
  • Contact us

© 2021 GaadiKey - Prime GaadiKey.