Ola Electric Launches Pan-India In-App Service Appointments Under Hyperservice Initiative
Ola Electric has officially announced the nationwide rollout of its in-app service appointment feature, marking a significant milestone in its “Hyperservice” initiative. Announced on December 1, 2025, from Bengaluru, this new functionality allows customers across India to seamlessly schedule vehicle services using the Ola Electric app.
This move is designed to strengthen the company’s commitment to providing a transparent, convenient, and customer-first after-sales experience.
Streamlining the Service Experience
The newly launched in-app booking system aims to eliminate the hassles associated with traditional service booking methods by consolidating the entire journey onto a single unified platform. Designed for ease and accessibility, the feature offers several key functionalities to users:
- Convenient Scheduling: Users can choose their preferred service slots directly through the app with just a few taps.
- Real-Time Tracking: The interface allows customers to track the status of their service in real-time.
- Comprehensive Management: All service-related needs can be managed within the application, offering users greater control over their vehicle ownership experience.
Reinforcing Trust Through a D2C Model
Ola Electric is leveraging its Direct-to-Consumer (D2C) model to ensure heightened transparency at every customer touchpoint. By removing intermediaries, the company ensures that customers interact directly with the brand, which reinforces reliability and trust.
A key advantage of this direct engagement is the assurance of quality. The new feature guarantees that customers receive genuine, high-quality parts and undergo standardized service processes.
According to an Ola Electric spokesperson, the vision behind the Hyperservice initiative is to offer world-class experiences rooted in trust. The spokesperson noted that this launch provides customers with better visibility and the assurance of brand-certified service.
Expanding the Hyperservice Ecosystem
Beyond the in-app features, Ola Electric is scaling up Hyperservice into an open platform to redefine EV servicing across the country.
In a first-of-its-kind move, the company announced that its genuine spare parts, diagnostic tools, and service training modules will be made available to a wider network. This includes independent garages, mechanics, and fleet operators, ensuring that service infrastructure is accessible beyond company-owned centers.
This expansion is a core pillar of Ola’s “India Inside” strategy, which focuses on building scalable, domestically integrated platforms across critical sectors such as batteries, software, and after-sales infrastructure.
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