Toyota Kirloskar Motor Launches Strategic Parts Centre in Vizag to Boost Customer Service
Toyota Kirloskar Motor (TKM) has announced the inauguration of a new Toyota Genuine Parts Centre in Vizag, marking a significant step in its commitment to a “Customer First” approach. This new facility is designed to strengthen the availability and accessibility of genuine, high-quality Toyota parts across the region, promising faster turnaround times for service and repairs.
The centre was officially inaugurated by Mr. Wiseline Sigamani, Vice President, Strategic Business Unit, TKM, and Mr. Takeshi Goto, Vice President, Sales-Service-Used Car Business Enabling, TKM, in the presence of senior leadership and dealer partners.
Enhancing Efficiency with 24-Hour Delivery
The primary objective of the Vizag Parts Centre is to streamline the supply chain for Toyota’s dealer and service network. A key highlight of this facility is its capability to ensure the delivery of genuine parts within 24 hours to select regions. By reducing the lead time for parts availability, TKM aims to minimize vehicle downtime and enhance the overall ownership experience for its customers.
Mr. Wiseline Sigamani, Vice President, Strategic Business Unit, TKM, commented that the new centre marks a major milestone in strengthening customer trust. He emphasized that enabling a faster supply to the dealer network will enhance convenience and reinforce the company’s market presence in the region.
Dual Functionality: Distribution Hub and Regional Office
In addition to serving as a logistics hub for parts distribution, the new premises will also house TKM’s regional area office. This strategic integration allows field teams responsible for Andhra Pradesh and Odisha to operate from a central location. The move is expected to bolster the regional focus on customer support and improve operational efficiency by bringing key teams closer to the market they serve.
Expanding Footprint Across India
The launch of the Vizag facility is part of Toyota’s broader strategy to deepen its market penetration and reach rural regions effectively. TKM has successfully expanded its dealership and service network to over 1,345 touchpoints across India. This growing footprint ensures that customers nationwide have dependable access to Toyota’s world-class products, services, and genuine parts, reinforcing the brand’s reputation for reliability and quality.
Frequently Asked Questions (FAQs)
Q1: What is the main purpose of the new Toyota Parts Centre in Vizag? The new centre serves as a distribution hub to provide seamless access to genuine Toyota parts and includes a regional area office to support field operations in Andhra Pradesh and Odisha.
Q2: How will this facility benefit Toyota customers? The facility aims to ensure the delivery of genuine parts within 24 hours to select regions, which will speed up service times and improve overall customer convenience.
Q3: Who inaugurated the new facility? The facility was inaugurated by Mr. Wiseline Sigamani, Vice President of the Strategic Business Unit at TKM, and Mr. Takeshi Goto, Vice President of Sales-Service-Used Car Business Enabling at TKM.
Q4: Which regions will the area office in Vizag support? The regional area office located within the facility will support field teams covering the states of Andhra Pradesh and Odisha.
Q5: How many touchpoints does Toyota Kirloskar Motor currently have in India? Toyota Kirloskar Motor has expanded its service and dealership network to over 1,345 touchpoints across the country.
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