Maruti Suzuki India Limited announced a landmark achievement in its commitment to customer satisfaction with the setting up of its 5,000th ARENA Service touchpoint in India. The milestone facility, inaugurated with the support of its dealer partner, is located in Malumichampatti, Coimbatore, Tamil Nadu.
The inauguration was attended by Maruti Suzuki officials, including Mr. Ram Suresh Akella, Executive Officer, Service, and Mr. Takahiro Shiraishi, Executive Vice President, Service. This expansion reinforces the company’s commitment to providing a hassle-free and delightful car ownership experience to customers nationwide.
Service Network Dominance and Accessibility
Maruti Suzuki has established the automotive industry’s most robust service network, prioritizing proximity, affordability, and reliable care for its vast customer base.
- Total Network Size: With the addition of the new touchpoint, Maruti Suzuki’s entire service network now increases to over 5,640 service touchpoints , covering 2,818 cities across India.
- Diverse Formats: This extensive network includes a diverse mix of formats, such as ARENA and NEXA workshops, Maruti Suzuki Sales and Service Points (MSSSP), Rural workshops, Service-on-Wheels, and Maruti Suzuki Authorized Service Stations.
- Regional Strength: In Tamil Nadu alone, where the milestone workshop is located, the company has over 400 authorized Maruti Suzuki service touchpoints.
The Vision for Growth and Customer-Centricity
Mr. Hisashi Takeuchi, Managing Director & CEO, Maruti Suzuki India Limited, emphasized the fundamental belief driving the company’s service strategy: “At Maruti Suzuki, we believe that easy access to trusted service is fundamental to a hassle-free ownership experience”.
- Customer Values: Mr. Takeuchi highlighted that customers value proximity, affordability, genuine parts, and above all, the speed at which issues are resolved.
- Future Expansion Plan: The company is committed to continuously expanding its network. After opening 460 service touchpoints in FY 2024-25 under the ARENA and NEXA channels, Maruti Suzuki plans to add a total of 500 service workshops to its network in FY 2025-26.
Operational Excellence and Scale of Service
The scale of Maruti Suzuki’s service operations is unmatched in the Indian automotive industry:
- Service Capacity: The extensive network has the capability to service more than 30 million customer vehicles in a year.
- Past Performance: In FY 2024-25, Maruti Suzuki serviced over 27 million vehicles, marking the highest ever in a single financial year.
- Current Performance: During the first half of the current fiscal year (April–September 2025), the Company has already serviced over 14 million vehicles across the country.
The Coimbatore Milestone Facility
The newly inaugurated facility in Malumichampatti, Coimbatore, is a state-of-the-art workshop designed for efficiency:
- Size: Spread over 3,200 sq. m..
- Service Bays: Features 4 service bays and 4 bays for body repair.
- Equipment: Equipped with advanced tools and equipment to offer complete peace of mind to customers for their service needs.
Frequently Asked Questions (FAQs)
- What is the new service touchpoint milestone achieved by Maruti Suzuki? Maruti Suzuki inaugurated its 5,000th ARENA Service touchpoint.
- Where is the milestone service facility located? The facility is located in Coimbatore, Tamil Nadu.
- What is the total size of Maruti Suzuki’s service network after this inauguration? The service network now increases to over 5,640 service touchpoints, covering 2,818 cities across India.
- How many vehicles did Maruti Suzuki service in the last full fiscal year (FY 2024-25)? The company serviced over 27 million vehicles in FY 2024-25, the highest ever in a single financial year.
- What is Maruti Suzuki’s goal for service network expansion in FY 2025-26? The company plans to add a total of 500 service workshops to its network in FY 2025-26.
- Name two formats of service workshops included in the company’s network. The network includes ARENA and NEXA workshops, Rural workshops, and Service-on-Wheels.
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