Ola Electric has announced a major leap in its service infrastructure with the launch of dedicated Hyperservice Centres. This initiative introduces a same-day service guarantee at no additional cost for eligible customers, fundamentally reimagining the electric vehicle ownership experience in India.
Bengaluru Leads the Hyperservice Rollout
The expansion begins in Bengaluru, where the first Hyperservice Centre is now operational in Indiranagar. Ola plans to progressively upgrade its existing nationwide service network into these specialized centres over the coming weeks.
The goal of these facilities is to simplify and accelerate the service process by utilizing technology and process redesign to remove traditional friction points.
Key Features of Hyperservice Centres
Hyperservice Centres are designed to be more than just repair shops; they offer a transparent and comfortable environment for customers. Key features include:
- Same-Day Delivery: Guaranteed service completion within one day for eligible vehicles.
- Digital Transparency: Real-time digital visibility for customers across every stage of the servicing process, from check-in to final delivery.
- Enhanced Comfort: Dedicated customer lounges equipped with free Wi-Fi.
- No Extra Cost: The same-day service guarantee is provided at no additional charge to the customer.
An Open Platform for Spare Parts and Repairs
In a significant move for the broader EV ecosystem, Ola is scaling Hyperservice into an open platform. The company is making its genuine spare parts, diagnostic tools, and service training modules available to:
- Independent Garages
- Mechanics
- Fleet Operators
Customers and garages can now purchase certified components directly through the Ola Electric App and website, eliminating middlemen and ensuring high-quality repairs across the country.
Integrated App-Based Service Management
To further streamline the journey, Ola has rolled out a nationwide in-app service appointment feature. This unified platform allows users to:
- Choose their preferred service slots.
- Track the real-time status of their vehicle’s service.
- Manage all service-related needs directly within the app.
Frequently Asked Questions (FAQs)
What is the Ola Hyperservice same-day guarantee? It is a commitment to provide vehicle servicing within the same day for eligible customers at no additional cost. This is subject to vehicle condition, part availability, and specific terms.
Where is the first Ola Hyperservice Centre located? The first centre is operational in Indiranagar, Bengaluru.
How can I book a service appointment for my Ola scooter? Customers can use the Ola Electric App to choose preferred service slots, track status, and manage all service requirements digitally.
Can independent mechanics buy genuine Ola spare parts? Yes. Ola has opened its platform, allowing independent garages, mechanics, and fleet operators to purchase genuine spare parts and diagnostic tools directly through the Ola app or website.
What amenities are available at the new Hyperservice Centres? The centres feature dedicated customer lounges, free Wi-Fi, and real-time digital tracking of the entire service journey.
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